The long term rubbish problem on Capitol Way (and the Borough of Brent): who is responsible?

No one wants to step into a pile of rubbish when you walked out from your house, not to mention a street littered with garbage.

Unfortunately this happens to the residents in the apartment blocks on the Capitol Way, Queensbury.

It located on the edge of the borough of Brent, with a bus stop providing 2 vital connection to the tube station, an Asda Superstore, a brand new M and S, Aldi, and Wilko.

Unfortunately there is only one bin next to the bus station, and no bin on the same side of the street.

The result? The bin was easily filled up quickly, and excessive rubbish just littered along Capitol Way.

Two weeks ago a local resident finally fed up with the situation in Queensbury and Kingsbury and organised a petition on The petition is on this link (And in case you haven't signed up with it, please do!).

However, I would like to collect some evidences, and want to find out why the bin collection and the pavement sweeping services are in such a messy situation.

So I took a few pics of the rubbish on Capitol Way and tweeted Brent Council Customer Service (@brentcustserv) and asked them whether they can provide some more and bigger bins:



Their response? They said they are currently undergoing a review of the locations and numbers of litter bins across the borough.


So that is not quite good enough because we don't know how long and what scale is the review going to take. The matter was getting worse after I came home from work on the following day, I found out the council only cleared the rubbish outside the bin, not those inside it, so the rubbish kept falling out from the bin:



The council said the rubbish is next to the bin so it was the street sweepers who cleared those next to to the bin. They are not responsible for emptying the bins, so the Council customer service requested for the location and the name of the bin so they can log the request:

After a whole week of chasing, the council came back and said that is not their bin. So I raised a further question: Why doesn't the Council put their own bin next to a bus stop which is so vital to local residents?


Until the point of writing this article I still haven't received any reply from the Brent Council Customer Service.

Still there are the following questions unanswered:

  1. Why doesn’t the council provide any bins next to a bus station which serves the terminus of 2 vital bus connections to the communities?
  2. Why doesn’t the council provide additional bins when they knew there are 3 new grocery stores opening next to the bus station? (All 3 applied for either wine licenses and planning permissions before they started operating)
  3. What are the arrangements between local businesses and Brent Council regarding the allocation of bins?
  4. What kind of review is the Brent Council going to take? How long will that be? And what action are they going to take?
  5. How frequent do Veolia UK sweep the pavements on Capitol Way? What is the terms of contract? Is there any penalty involved for substandard service?
  6. What action will Brent Council take to remedy the problem? How will they respond to the petition on
  7. Is the situation in Capitol Way applied to the rest of the borough?

As a party serving the best interest to the local community, we will keep on monitoring the review promised by the Brent Council.

We need action, not just promises.

Feedback are welcome, and if you want to join our party, please click on the 'join party' at the bottom of our website. You can also follow me on my twitter account @LarryNgan1 for the updates.

Former Lib Dems Local Councillor Candidate for Queensbury, Brent

Larry Ngan

(Editor's note: After this article was published, @brentcustserv tweeted: 'Really sorry for the confusion, it was one of ours, it was cleared on Saturday, so thanks again for reporting (and sorry for the delay)'. Yet when I returned to the spot on the same day (Monday afternoon), it was filled with rubbish again. So there are still a lot of work to be done.)

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